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Buttons, tabs, and title bar color | Bar layouts
The highlight color sets the color of the title bar, buttons, and the ruling line above the foote...
Survey and Certification FAQs
This article covers frequently asked questions about surveys and certification. Unless otherwise ...
Event Reports FAQs
This article covers frequently asked questions about event reports. Unless otherwise noted, the a...
Event Branding FAQs
This article covers frequently asked questions about event branding and customization. Unless oth...
Branding Best Practices
For the best branding experience, follow these tips. Jump to: Preview your event | Banners and b...
Can I get assistance running my event?
Self-Service with Live Event “Assist” Services We offer a hybrid service level in conjunction wi...
Are managed services available?
Managed Services Webcasting Ensure your next virtual event runs flawlessly by making use of our ...
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Event Setup Training (22 mins)
In this video, you’ll learn how to set up an event from start to finish. We’ll cover how to set u...
Run event reports
Run detailed reports on your attendees and event analytics for one or more events. You can downlo...
Webcam Events - Message stating "Access to your webcam is required to continue"
This message indicates that the computer’s video and audio sources are already in use or access i...
Webcam broadcasts - Stream not connecting
This troubleshooting article addresses issues related to connecting the webcam stream to the even...
Video Bridge Events - Guest Presenter or Presenter Disconnected
If a Guest Presenter is dropped from the bridge, check to make sure an Admin has joined the Video...
VCU Events - Can't Connect / Sitting on "Connecting" Screen / "VCU Dial Out Failed" Message
This troubleshooting article addresses issues related to the VCU stream not connecting to the eve...
Telephone Events - Speaker Can't Connect
Connecting using Phone Audio If you would like to connect to the Presenter Bridge using your tel...
Investigating a Presenter Issue
To investigate a presenter issue, please have the presenter capture the details below. For self-s...
Echo, Feedback or Distortion of Event’s Audio and/or Video
If there is an issue with the audio and/or video quality, start by determining if it is an issue ...
Join the Live Studio
To moderate or present at a live event, enter the Live Studio and connect your audio or video. Th...
About Q&A
Allow attendees to submit questions during a Live, Simulated Live, or On-Demand event or through ...
Ways to broadcast a Live event
We offer multiple ways to broadcast no matter the scale of your event, the venue, or the location...