Skip to main content

Recently Updated Pages

PowerPoint Best Practices

Event & Portal Setup Event Content

General Best Practices PowerPoint slides need to be uploaded in advance. Final slides should be ...

Updated 1 week ago by Matt Engel

Encoder Events - Cannot Connect or Connection Dropping

Troubleshooting

Encoder connections can occur for a variety of reasons. If cannot connect your encoder to an even...

Updated 2 weeks ago by Matt Engel

How do I broadcast using an encoder?

Live Events

To access the information needed to connect your encoder for the event, click the Media Encoder S...

Updated 2 weeks ago by Matt Engel

Presenter FAQs

Top FAQs

This article covers frequently asked questions about presenting a Live event. How many presenter...

Updated 2 weeks ago by Matt Engel

Attendee FAQs

Troubleshooting

This article covers frequently asked questions about attending an event. How do I register for t...

Updated 3 weeks ago by Matt Engel

Upload Slides to an Event

Event & Portal Setup Event Content

The webcasting platform allows presenters to upload their presentation content so it can be displ...

Updated 1 month ago by Matt Engel

Bypassing Netskope for improved performance

Live Events

Method-1 (Sample Configuration): Bypassing using Custom Firewall Application If the exception tr...

Updated 1 month ago by Matt Engel

Call us

Contact Support

US Local: 1-646-712-9329 US Toll Free: 1-888-860-6814 International: +1 646 712 9329

Updated 1 month ago by Matt Engel

Plan your event before booking

Getting Started

Use this article to review event options and make sure you have everything you need before creati...

Updated 4 months ago by Matt Engel

Managing a Group License

Getting Started

A License allows for account access to be shared by a group of users at a company. One user can b...

Updated 5 months ago by Matt Engel

Video Bridge Guide for Presenters and Guest Admins

Live Events Video Bridge Events

A Video Bridge allows presenters to connect to an event and broadcast from different camera sourc...

Updated 5 months ago by Matt Engel

Add human-generated captioning to a live event

Live Events

The Webcast platform offers options for human-generated or computer-generated captions on an even...

Updated 6 months ago by Matt Engel

Add text, images, and other media to the registration page

Branding & Customization Event Branding

All registration layouts include a dedicated space for additional content. By default, this space...

Updated 6 months ago by Matt Engel

Video Bridge Events - Speaker Connectivity Issues

Troubleshooting

This troubleshooting article addresses issues related to a presenter's audio or video stream not ...

Updated 7 months ago by Matt Engel

Screen Sharing on the Video Bridge

Live Events Video Bridge Updates - Coming Soon!

Screen Sharing Setup The ability to share your screen sharing with viewers is controlled using t...

Updated 7 months ago by Matt Engel

Bypassing Zscaler proxies for improved performance

Live Events

Zscaler is a cloud security platform that scans your data for threats. When Zscaler is installed ...

Updated 8 months ago by Matt Engel

Accessing a Calendar of Events

Reports & Recordings

The Webcast platform allows easy access to a calendar of events to help keep your team organized....

Updated 8 months ago by Matt Engel

Add marketing consent tracking to a registration form

Event & Portal Setup Events

You can collect marketing consent from event and portal registrants and provide links to privacy ...

Updated 9 months ago by Matt Engel

Send reminder emails for an event

Event & Portal Setup Events

You can send one or more reminder emails to people who registered for your event. By default, a r...

Updated 9 months ago by Matt Engel

Send registration confirmation emails for an event

Event & Portal Setup Events

Send a registration confirmation email to attendees after they register for the event. By default...

Updated 9 months ago by Matt Engel